Shipping

We currently ship in the United Kingdom and parts of Europe. We ship to Europe from our atelier in Paris. We ship to the UK from our smaller atelier in Wiltshire. If your destination is not included, please email us at info@revesdesalpes.com for a bespoke quote; Taxes and duties may be included outside our shipping countries.

We aim to dispatch your order as soon as possible but many of our items are made to order to avoid waste. Our current production lead time for made-to-order products is 14 working days. Items from our vintage range can be dispatched from 7 working days (over the Christmas season deliveries may be subject to delays).

We will email you once your package has been shipped and you’ll receive one or more emails with your tracking information so you can follow the progress.

Returns

We want you to be delighted with your purchase, however if you are not, you will have 14 days to receive a full refund. Please email info@revesdesalpes.com with your full name and order number.

Please note that delivery costs are non-refundable. All return items remain the responsibility of the customer until they are received at Rêves Des Alpes. When returning items, we suggest using a tracked service and ask for a proof of postage. We will provide a refund within 14 working days, subject to the product being in the same condition and packaging that it was delivered to you.